If you're a Costco customer, you can return most items you've purchased, so long as it's within a 90-day period. It's a generous policy. But sometimes it backfires. For example, some of their customers have been known to test the company's policy by returning Christmas trees in January, a... Continue
An effective strategic planning process involves having discussions with employees and outside vendors, as well as analyzing your small business and the industry. The outcome is a formal document—the strategic plan—that details your business's current status, its strengths... Continue
When analyzing your small business's performance, the accounts receivable turnover ratio is an important metric to know. This ratio evaluates how effectively you are collecting your receivables when customers buy on credit. Specifically, the accounts receivable turnover ratio... Continue
People don't necessarily quit their bosses — they quit their jobs. While people may be likely to jump ship if they're working for a micromanaging tyrant, most employees exit because of the work. Either they're not empowered, their job wasn't meaningful, or they didn't see the... Continue
One reason some small businesses fail is that new entrepreneurs can get so excited about the creative side of the enterprise that they neglect some of the basics of setting up and running a business. If you started your small business basically... Continue
The holidays are a time of celebration, but they also can be a time of stress. Maybe you feel overwhelmed trying to find the right gift for everyone on your list. Or maybe you're dreading those long holiday lines at your local shopping mall. As a... Continue
