Did you know that the way you stand, the position of your hands and even how you hold your head could be hurting your business? Many entrepreneurs inadvertently use body language poses that spell the opposite of success. If you’re not being taken as seriously as you’d like or landing the business you want, it may be time to take a close look at your nonverbal communication.
Here are six body language signals, poses and gestures to avoid and what to do instead.
1. Tilting Your Head
You may slightly tip your head to one side when listening intently to someone, but body gestures like this one can make you appear either confused or as though you agree with the person when you are simply considering the message. Avoid tilting your head. Instead, keep your chin parallel to the ground and maintain good eye contact, which indicates that you are an intelligent, decisive person who understands what is being said and can take on any business challenge. To acknowledge that you’re listening, slightly nod your head.
2. Speaking Fast
In addition to making your message hard to follow, speedy speech may make you appear insecure and nervous, which can erode a customer’s confidence in you. Talking fast also results in shallow breathing, which makes you look harried. Concentrate on deep, even breathing, which will slow down your speech and make you appear controlled and confident. This will reassure your client that you are more than capable.
3. Crossed Ankles While Standing
How you arrange your legs when you stand has a profound effect on your demeanor and confidence level. Crossing your ankles might be more comfortable, but it sends out a message to customers that you are timid and unimportant. Strike a strong, confident pose instead by standing with your legs apart and your back straight. This will make you appear and feel successful.
4. “Fig Leaf” Pose
Another stance to avoid when standing involves folding your hands and letting them hang in front of your body. This pose gives clients the impression that you are insignificant and what you have to say is inconsequential. Exude confidence by letting your arms hang to your sides or keeping them bent and lightly clasping your hands together with your forearms parallel to the ground.
5. Maintain Good Eye Contact
Sufficient direct eye contact is important, but don’t overdo it. It’s not necessary or advisable to keep your eyes glued to the other person. Doing this can make a client feel uncomfortable and uneasy, which is not what you’re trying to accomplish. Instead strike a comfortable balance by alternating between meeting the person’s eyes and looking away.
6. Smile
Never underestimate the power of an honest smile. It displays confidence and pleasure with your business. A smile also makes you appear friendly and approachable and gives clients the impression that you are willing to do whatever it takes to make them happy.
Now that you know how different types of body language can speak just as loudly as your words, you can make all of the right moves for success with your small business.
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I love this! This is great for our Women in Insurance Network group here at work. I will definitely share. Body language is so important. Thank you.
We are so glad you enjoyed this article. Please do share and be sure the credit The Hartford! Thank you for the comment!
Darlene…..I didn’t try it but I played it out in my head and thought that would be my end result. Doesn’t seem comfortable either. Your comment made me laugh 🙂
I liked this article. I’m not always mindful of my posture or what my hands are doing so I felt it was helpful to hear that I need to be more mindful so as not to put off the wrong impression.
Thank you for the comment Marianne! We are glad you enjoyed this article 🙂
Appreciate those insights. Interesting. Good tips. Thank you.
Thank you, Therese!
I just tried to stand with my ankles crossed. I fell over.
Be careful 🙂 Legs apart standing up straight looks more confident anyway!
GOOD ARTICLE
We appreciate your feedback, Patrick!
Great !! Idea! Really like those tips
Ty-