What To Do When an Employee Spends Too Much Time on Their Cell Phone

Kathy Simpson

Cell phones are driving many of us to distraction—and taking a toll on productivity in the workplace. Nineteen percent of employers think their workers are productive for less than five hours a day, and more than half believe that cell phones are to blame.

Indeed, every beep, buzz and glow emanating from our personal devices are designed to lure us in while hijacking our time and disrupting our concentration. A short call or text message here or there may not harm productivity in a noticeable way, but excessive use can become a big problem.

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How to Deal with Overuse of Personal Cell Phones in the Workplace

Due to the habit-forming, ubiquitous nature of cell phones, small business owners must address their inevitable presence and intervene when employees are loath to put their devices aside — just as they must take action with the employee who always calls in sick. Below are a few tactics to help you exert some measure of control over cell phones in your workplace.

Face the Reality

Cell phones are here to stay. Although a device-less environment may be your workplace ideal, it is no longer a realistic expectation. Ninety-five percent of Americans now own a cell phone of some kind, and family-friendly employers know that even though work comes first and foremost, personal devices are vital for employees who need to check in with their children and attend to important personal matters during the day.

Unless there are safety concerns, banning cell phones from the workplace can be perceived as punitive and lead to morale problems. And although blocking cellular signals within your workplace may be a tempting solution, it’s not practical. Disabling Wi-Fi can impede your own business communications, and a cell phone jammer, which can effectively shut down signals throughout your business area, is not only dangerous, it is also illegal in the U.S.

Better to accept cell phones as a part of modern-day work life and establish policies for their use. As long as you enforce the policies you put in place, you should see usage settle at levels that are reasonable for your business.

Set Limits

You may choose to set limits on cell phone use that depend on the nature of your business, each employee’s job and the types of issues you’ve experienced. For example, cell phone use is typically prohibited under the following circumstances:

  • During meetings, training sessions and conferences
  • When employees are interacting with customers
  • In production areas and kitchens or while operating heavy equipment as a cell phone can present a safety hazard
  • While driving, except when a Bluetooth connection is available or when the driver is pulled over to the side of the road. (This is a requirement enforced by OSHA, the federal Occupational Safety and Health Administration, for which you are legally responsible as an employer.)

Your cell phone policy could also define:

  • When it’s acceptable to use a cell phone during the work day, such as during breaks and lunchtime
  • The frequency and length of calls permitted during working hours
  • If headsets are permitted
  • Where to store personal devices. Keeping phones out of sight, such as in a desk drawer, is an effective way to keep distractions to a minimum.
  • Appropriate use during business hours. For example, business calls and brief conversations or texts with family members may be okay, but playing games or downloading music is not.

Just make sure that the limits you establish are fair and flexible. You can always tighten up your policies if necessary.

Define Cell Phone Etiquette

Not only do cell phones distract their owners, but calls can be especially annoying to the employees sitting close to the talker. These guidelines can minimize disruptions and help keep the peace, even when employees are on their phones:

  • Set cell phones to vibrate and ringtones to silent
  • Speak quietly
  • Keep calls short
  • Take personal calls in private
  • Avoid offensive language
  • Use texting as a quick and quiet alternative to talking on the phone
  • Do not use cell phone cameras (to protect everyone’s privacy)

Put Your Cell Phone Policy In Writing

To ensure that your policy for appropriate cell phone conduct is understood and followed, put it in writing. Spell out your terms in clear, unambiguous language,along with the rationale for each, such as to ensure safety or maintain productivity. Include the disciplinary actions that will follow if policy terms are violated. This could include multiple stages (verbal warning, written warning, and final warning) and may include a cell phone ban if usage interferes with business operations and the possibility of termination if use causes an accident or violates the company’s confidentiality policy.

Require all employees to review and sign the policy, indicating that they understand the policy terms and the consequences of violations.

Lead by Example

If you want your employees to adopt new cell phone habits, you must be impeccable in modeling the behavior you wish to cultivate. If you’re taking personal calls or texting during meetings, your employees won’t take your cell phone policy very seriously. Be a stellar role model, and your employees will be more likely to follow suit.

Enforce Your Policy

Enforce your policy consistently and uniformly. Simply walking around the workplace can be an effective way of curbing cell phone use, but beware of overdoing it. Hovering can be perceived as micromanagement, breeding resentment among employees and ultimately backfiring.

You may need to issue daily reminders at first. If problems persist after a provisional period of time and cause workplace disruptions or a decline in productivity, it may be time for a more serious conversation with those employees whose cell phone habits are more entrenched.

Take Disciplinary Action

When taking disciplinary action, follow the standard progression of issuing a verbal warning, written warning and final warning before terminating an employee. Document your discussions thoroughly, and be as fair as possible in order to reduce the risk of legal repercussions. The Hartford’s Small Business Owner’s Playbook shares some professional HR best practices you might consider if termination becomes necessary.

Next Steps: Are you interested in learning additional ways to manage your employees more effectively but don’t have time to keep up with the latest research and trends in talent management? We’ve got you covered with the weekly Small Biz Ahead Newsletter. Sign up today and start receiving tools, insights and resources to help you run a successful business.

13 Responses to "What To Do When an Employee Spends Too Much Time on Their Cell Phone"

    • David Carson | November 20, 2017 at 6:29 pm

      There is an alternative. This product allows “whitelisting” of authorized cell phones and treats all other cell phones as unauthorized. The unauthorized cell phones will not work/connect while they are inside the control zone. Once they exit that zone (say, the mfg building) the cell phones are once again operational. Only cell phones are affected. Available everywhere except the USA due to FCC not yet approved.

    • STEPHANIE LAWRENCE | July 31, 2018 at 3:26 pm

      We have a NO CELL ZONE office in our CLIENT FIRST office. Reasons? Productivity, yes. Total focus on important work for clients, yes. And most importantly, SAFETY AND SECURITY OF OUR CLIENTS’ INFORMATION. We have every piece of our clients’ personal information in our files and we will not risk someone taking and sending photos, for example, of that info to anyone outside of our business.
      This hard-and-fast rule is explained during interviews, as well as it’s in the Employee Manual. It is strictly forbidden to use a personal electronic device in the office. To avoid temptation to text or call or email or tweet, employees put cell phones, laptops and iPads in their lockers before work, and we enforce this rule: No personal calls, texts or emails on company time in this office. Grounds for immediate suspension or termination.
      People will abide by the rules, if they know them, if they are applied equally and if they are enforced equally.

    • Rachel Simon | August 3, 2018 at 7:27 am

      I have a small manufacturing business. We noticed that the streaming of our employees on their devices was overloading our internet.
      It was also impossible to supervise usage.
      We now have a cell phone dock next to the time clock. Everyone has their own slot with their name. There are available cell phone chargers. All workers, including management, put their phones where all can see. We can take our phones for breaks only.
      This has simplified the supervision and illuminated the annoyance of tattletales. Although one employee tried bringing 2 phones. It was explained quickly that that kind of subterfuge was too easy to spot.

    • Tom payne | August 7, 2018 at 12:20 pm

      On the cell phone talking is one thing….
      But video games are another as well as on the web.
      This is one of those problems that will not go away.
      Remember cell phone calls in the car???
      Nobody gets tickets for this!!!!!

    • John Fisher | October 24, 2018 at 5:38 am

      Well written, rather than banning cell phones from workplace, it’s better to implement a solution that allows managers or IT admin to control and set limits on cell phones using a “lockdown solution” which allows employees to access websites, apps or content that are approved by IT admin or managers. Lockdown solution does more than just managing apps or websites, users can even track the devices and set peripheral settings to use the devices in kiosk mode.

      • Hannah Sullivan | October 24, 2018 at 9:38 am

        Great feedback, John!

    • Paul Doyle | December 28, 2018 at 7:30 am

      Thanks so much for this article as it provides great data and real life experiences about the problems with cell phone use in the workplace. In 2018, during our team discussions I hinted at a no cell phone policy and this article will be the reference I use for implementing it in 2019.

      • Hannah Sullivan | January 2, 2019 at 7:07 am

        Hi Paul, we appreciate your feedback. Be sure to check out some of our other articles on how to deal with certain problems in the workplace. Happy New Year!

    • Lee Lane | December 28, 2018 at 11:31 am

      So frustrating, I agree.
      I’m a small business in USA. So many errors from my employees on their phones, and they are unacceptable time and time again so they get to pay for their mistakes after the third strike. No matter if I bring this up I can see on camera, texting and talking on their personal lines for personal stuff.

      And the mistakes are dumb, due to them texting or talking is more important than $15/hr. I need a cell zone blocker for sure!

    • Al MIchael Gallucci | December 28, 2018 at 1:14 pm

      That’s great advice if your employees are in sight at all times. I have a service business and 90 percent of the time my employees are in the field. I have one who I know from other employees is getting calls from his wife every 15 minutes. There is no way to track this or no how much of my time is being stolen. All I can do is pass the cost on to my customers like all the other service companies.

    • DONALD WILLIAMS | December 28, 2018 at 3:30 pm

      There is no need for Cell Phones in any Office or plant by Production Personnel, (or any office/plant)
      “the I need to get a hold of Mom Dad or little boby or sally” DOES not hold any value.

      I maintain a landline for that purpose!

      If it it THAT important for you to be contacted they are MOST welcome to reach you on our landline.
      I am more than family friendly for those purposes, which can be monitored. Not for invasion of privacy purposes but just to verify it was a necessary emergency.
      But when Bobby texts “Mom what’s for dinner or we have no food” then Mommy replies and we have lost 10 minutes in a mundane argument back in forth.

    • Denise Hayes-Ward | December 28, 2018 at 4:57 pm

      I have a small family restaurant,with family members working for me,how can I cut their cell phone use,its like they have no respect for the job,help anyone please,p.s. I never use my cell at work,thanks Denise.

    • Mel berry | January 3, 2019 at 10:41 pm

      This article was written by an inexperienced manager or owner, or other. The only valid way of fixing the cell problem is to outlaw cell phones in the workplace – have them leave the phones in the car, and use company phones and emails for wasting company time.

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