How to Avoid an Online Meltdown
A teenager walks into a shop in South Carolina in search of a new wallet. As soon as she walks…
customer service
How to Ask for Testimonials Without Sounding Desperate
Fact: A stranger's review has more impact on your customer's purchase decision than any of your marketing or advertising efforts.…
Bathrooms for Customers Only? You May Want to Reconsider
For as long as I can remember, most businesses seem to have had the same restroom policy: Bathrooms are for…
How to Create Great Customers Service at Your Small Business
Learning how to deliver superb small business customer service can help you keep your customers happy, sail through mistakes without…
The Ultimate Guide to Finding New Customers for Your Business
In a perfect world, your customers would magically discover your small business with no effort required on your part —…
The Greatest Gift You Can Give to Any Customer
Someone recently asked me if I give thank you gifts to my customers. I do, but I'm not sure it's…
7 Tried-And-True Strategies for Generating More Customer Leads
For a small business owner, acquiring new customers can be expensive, and many traditional "lead-generation" strategies — such as cold-calling…
How I Use A CRM System to Help Me Run My Small Business
My small business's customer relationship management (CRM) application is called Zoho CRM. Our CRM is our mission-critical system, a database that holds…
10 Customer Service Statistics and Facts That Will Blow Your Mind
Every business owner wants to give the best service possible to their customers, but sometimes, we overlook how important customer…
The Biggest Customer Service Mistake Business Owners Can Make
Last week, I had lunch in a diner. As I was paying, I noticed a sign hanging behind the counter that…
How to Keep Customers Loyal and Coming Back for More
When you own a small business, it can be challenging to differentiate your business from your competitors. For example, in…