One of the things that perplexes me is why every business doesn't send a regular email newsletter. Do you send one?
I don't care how boring your business is — and, trust me, many of my clients sell some boring products and services,... Continue
If you own or run a small business long enough, the odds are that you are going to have to write actual business letters to demonstrate your seriousness, whether that involves making a formal complaint or delivering a heartfelt thanks.... Continue
For as long as I can remember, most businesses seem to have had the same restroom policy: Bathrooms are for paying customers only. That's probably your policy, right? Well, if that's the case, you may want to reconsider. Starbucks has.... Continue
The social media world has changed significantly over just the past few years —and it will keep changing in the years to come. Today, social media is part of your small business simply because you transact — any customer can post a... Continue
Learning how to deliver superb small business customer service can help you keep your customers happy, sail through mistakes without losing accounts, and boost your small business.
However, providing superb service can be a challenge at... Continue