For as long as I can remember, most businesses seem to have had the same restroom policy: Bathrooms are for paying customers only. That's probably your policy, right? Well, if that's the case, you may want to reconsider. Starbucks has.... Continue
The social media world has changed significantly over just the past few years —and it will keep changing in the years to come. Today, social media is part of your small business simply because you transact — any customer can post a... Continue
Learning how to deliver superb small business customer service can help you keep your customers happy, sail through mistakes without losing accounts, and boost your small business.
However, providing superb service can be a challenge at... Continue
Your business website exists for one reason and one reason only: to make it easier for customers to find you. To take your business from startup to success story with today's connected consumers, you need a website that can help move a new... Continue
With Valentine’s Day around the corner, you’re probably contemplating how to best express your love to those close to you.
Whether you’re looking for the perfect gift for your significant other, your loved ones, or even for... Continue
In a perfect world, your customers would magically discover your small business with no effort required on your part — and they would tell their friends, who would enthusiastically buy your products and services, and spread the word even... Continue
Someone recently asked me if I give thank you gifts to my customers.
I do, but I'm not sure it's really necessary.
Whenever I finish a project, or even make a presentation to a business group, my office sends a $25 Godiva Chocolates... Continue
Small business owners are busy. It goes with the territory. Apps have become extremely powerful and are huge assets for small business owners, especially on-the-go. Here’s a collection of the 10 best small business apps to help make... Continue